I was attempting to update some of the products via SAPIEN Updates, but each product, whether I try Download or Download and Install, reports that "The file download was interrupted, expected and actual size do not match. Please try again later". I then went to the site and My Licenses and tried to download the installers from there, the "All Products" installer (DevOpsInstaller.exe) downloads but has the same error when I attempt to install (although it mentions expected size vs download size, with download size being 0 kb). When I tried to download each installer individually, I get an access denied XML page indicating an AWS error:
<Code>AccessDenied</Code>
<Message>User: arn:aws:iam::805707037836:user/SAPIENdownloads is not authorized to perform: s3:GetObject on resource: "arn:aws:s3:::sapien-sps/SPS24Setup_5.8.248_082224_x64.exe" with an explicit deny in a resource-based policy</Message>
This occurs for each installer that I try to download.
<Code>AccessDenied</Code>
<Message>User: arn:aws:iam::805707037836:user/SAPIENdownloads is not authorized to perform: s3:GetObject on resource: "arn:aws:s3:::sapien-sps/SPS24Setup_5.8.248_082224_x64.exe" with an explicit deny in a resource-based policy</Message>
This occurs for each installer that I try to download.
Statistics: Posted by Pebble — Tue Sep 17, 2024 5:46 am